In modern organizations, quick and efficient access to contact information is crucial for maintaining productivity and seamless communication. Employees need a powerful tool to find and connect with colleagues swiftly, similar to the capabilities available to receptionists using an attendant console.
We believe that empowering all employees with such a tool can significantly enhance collaboration and operational efficiency. That’s why we developed TeamView – Unified Directory.
TeamView – Unified Directory extracts the powerful search directory functionality from the attendant console and packages it into a standalone product.
This tool enables every employee to harness the capabilities of an advanced company directory, integrating seamlessly with various applications such as Microsoft Teams, Talkdesk, or any communication platform that can host or pop up a webpage.
The solution is highly customizable to meet specific customer needs, including the look, search engine, and results display.
Introducing TeamView – Unified Directory
TeamView – Unified Directory transforms any call center solution into a powerful attendant console, addressing a typical weakness in call center or cloud communication systems.
By integrating seamlessly, it enhances internal collaboration, saving significant time when locating and communicating with colleagues. Ultimately, Unified Directory boosts overall employee performance by ensuring smooth and efficient communication and collaboration.
Once employees start using TeamView – Unified Directory, it quickly becomes an indispensable tool, essential for daily operations and productivity
Description
The solution is a Windows client that ensures fast operation. Upon startup, it loads a copy of the directory into memory, enabling quick searches and ensuring functionality even if parts of the company’s infrastructure fail.
Leveraging extensive experience in the field and feedback from receptionists at some of the world’s largest companies, TeamView – Unified Operator stands out as a top-tier solution and has been frequently evaluated as the most user-friendly in the field.
Its feature-rich application ensures swift performance, while built-in help allows users to get started with minimal training.
Platforms
The solution is platform independant but works great with the following platforms:
- Microsoft Teams
- AVAYA
- CISCO
- Talkdesk
- RingCentral and whitelabeled versions
- Alcatel-Lucent
- Mitel
- Innvaphone
Benefits
- Enhances Collaboration: Improves internal collaboration by making it easy for employees to find and communicate with colleagues, saving time and effort.
- Transforms Call Center Solutions: Converts any call center or cloud communication solution into a powerful attendant console, addressing typical weaknesses in these systems.
- Increases Efficiency: Streamlines the process of locating contact information and performing routine communication tasks, boosting overall productivity.
- Seamless Integration: Works with various applications and systems to provide a unified directory experience, enhancing the functionality of existing tools.
- User-Friendly and Customizable: The solution’s customizable nature and intuitive interface ensure it meets the specific needs of any organization.
- Essential Tool: Once employees start using Unified Directory, it quickly becomes an indispensable tool for efficient communication and collaboration.
Features
- Comprehensive Integration: Integrates with cloud systems like Talkdesk, RingCentral, Puzzel, and on-premise solutions such as AVAYA, CISCO, Alcatel, and Mitel.
- Customizable Interface: All aspects of the solution can be modified to suit customer preferences, including appearance, search engine behavior, and results format.
- Real-Time Status Updates: Displays status from Teams, calendars, mobile phones, and any cloud system with an API.
- Multi-Application Compatibility: Can be embedded within various applications, enhancing their functionalities with advanced directory capabilities.
- Flexible Deployment: Available as a cloud service or on-premise solution.
- Unified Search: Integrates multiple directories into a single, cohesive search experience, making disparate systems work as one.
- Quick Actions: With a single click, users can call, send emails or SMS, or perform macro functions such as logging in an agent or opening a door for a delivery.
Pains without TeamView – Unified Directory
Without a comprehensive contact Directory solution, professionals might face:
- Inefficient Search: Without a unified directory, employees may struggle to find contact information quickly, leading to wasted time and reduced productivity.
- Fragmented Systems: Disparate directories and contact systems can create silos, hindering effective communication and collaboration.
- Lack of Customization: Traditional directory solutions may not offer the flexibility needed to adapt to specific organizational requirements.
- Missed Connections: Without real-time status updates, employees may attempt to contact unavailable colleagues, resulting in missed opportunities and delays.
Use-Cases for TeamView – Unified Directory
TeamView – Unified Directory is used by some of the largest organizations to ensure a fast and effective collaboration between employees.
By providing a robust and flexible contact management tool, TeamView – Unified Directory enhances communication, collaboration, and operational efficiency across various industries and organizational settings.
- Corporate Office Environment: Large corporations with multiple departments and hundreds of employees needs an efficient way to manage and access contact information.
- Call Center Operations: Call centers that needs to manage a high volume of customer interactions and internal communications efficiently.
- Healthcare Facility: Hospital or clinic that needs a reliable system to manage communication between medical staff, administrative staff, and departments.
- Educational Institutions: Universitiwa or schools that requires a comprehensive directory to manage contacts among faculty, staff, and departments.
- Remote Work and Hybrid Workplaces: Companies with a remote or hybrid workforce needs a tool to ensure effective communication and collaboration across different locations.
- Customer Service Departments: Customer service team that needs a reliable way to manage internal communications and access real-time status information.
- Retail and Sales Organizations: Retail chains or sales organizations that needs a system to manage communications between stores, regional managers, and the corporate office.
- Municipality/Goverment: Municipal office needs to manage a directory for various departments and public services, ensuring efficient communication.
These use-cases demonstrate the versatility and necessity of TeamView – Unified Directory in modern business environments, enhancing collaboration, improving the customer journey and ensuring that customers gets connected to the right person with a littel as possible overhead. Featues that saves a lot of money for companies with a high volumen of call transfers or internal calls.
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