Clear and immediate access to information is crucial for maintaining efficiency and productivity. Whether managing a call center, overseeing customer service operations, or ensuring smooth communication within a team, knowing the status of ongoing activities in real-time can make all the difference. We believe that when teams have access to critical data at their fingertips, they can make better decisions, respond faster, and ultimately achieve more. That’s why we created our wallboard solution.
TeamView – Unified Wallboard transforms how teams access and interact with essential information. By integrating seamlessly with your existing communication systems—such as telephony, chat, and email—and pulling data from databases and RSS feeds, our solution presents real-time information on large central screens or personal wallboards.
This dynamic display ensures that every team member is always in the loop, allowing them to stay informed and act swiftly.
Introducing TeamView – Unified Wallboard
A versatile tool designed to visualize customer jurney and improve team performance and collaboration.
Benefits
- Enhanced Decision-Making: Instant access to real-time data empowers teams to make better, more informed decisions.
- Improved Efficiency: Seamless integration with communication systems ensures that teams stay updated and can respond swiftly.
- Increased Visibility: Both centralized and personal wallboards ensure that every team member has access to critical information when they need it.
- Customization: Client-side scripting allows for tailored information presentation to meet specific team needs.
- Customer Journey Insights: Visualizing the performance of your customer journey helps identify areas for improvement, enhancing customer satisfaction and operational efficiency.
Features
- Integration with AD/Entra ID: Seamlessly integrate with Active Directory/MS Entra ID for user and group management.
- User and Group Variables: Utilize variables for users and groups to personalize the information display.
- Visual Designer Tool: Design custom wallboards with an intuitive visual designer tool.
- Multi-Services Information: Display information from multiple services on one screen, enabling cross-group data visibility and mathematical operations.
- Agent Information: View detailed agent information to monitor performance and status.
- Customizable Display: Change colors, sizes, and set warnings for each value to highlight critical information.
- Data Integration: Get data from various sources including RSS feeds, communication systems, and databases.
- Client-Side Scripting: Customize the wallboard with client-side scripting for tailored information presentation.
- Webpage Embedding: Embed web pages for server-side scripting and video feeds to enhance the information display.
Pains without TeamView – Unified Wallboard
Without a comprehensive contact management solution, professionals might face:
- Information Delays: Slow access to critical data can lead to delayed responses and missed opportunities.
- Communication Gaps: Lack of real-time visibility into communication systems can cause misalignment and inefficiency.
- Operational Blind Spots: Inability to monitor key metrics such as calls, messages in queue, and agent status in real-time.
- Inefficient Decision-Making: Without immediate access to relevant data, decision-making processes can become sluggish and less informed.
Use-Cases for TeamView – Unified Wallboard
Below is a list of industries where its benefits extend to, but not limited to:
- HealthCare: Doctors, Nurces and Porters can quickly access the prefered colleagues, search for roles and identify incomming calls. Saving time and freeing up time for warm hands.
- Homecare: Caretakers can quickly access a directory of colleagues and valuable contacts, ensuring they have the support they need to provide quality care.
- Construction: Contractors and workers can easily contact each other, fostering better coordination and communication on-site.
- Utilities: With a large group of colleagues on the road and on-sites
By providing professionals in these fields with an always-current, easily accessible phonebook, our app supports their mission to deliver timely and effective service. Experience the future of communication and collaboration with TeamView – Contact Manager.
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